When Windows restarts, hold down the power button for 10 seconds to turn off your device.Īllow your device to restart into Automatic Repair, and select Advanced options to enter winRE. On the first sign that Windows has started (for example, some devices show the manufacturer’s logo when restarting) hold down the power button for 10 seconds to turn off your device. Press the power button again to turn on your device. Hold down the power button for 10 seconds to turn off your device. To do this, you will repeatedly turn your device off, then on: I could then adjust some settings for PST files – and everything worked again! Thanks so much for the valuable advice.Note: If you’ve encrypted your device, you’ll need your BitLocker key to start in safe mode.īefore you enter safe mode, you need to enter the Windows Recovery Environment (winRE). It seems the only one that was useful in my situation was the last one: “try to create and configure a new Outlook profile (Control Panel -> Mail item -> Add) and reconnect your PST files.” After creating a new Outlook profile (and deleting the old one), Outlook 2016 could actually start. I tried all of the methods suggested on this page. A reason might be some remaining settings caused by Outlook for 32 bit PCs (and caused by remaining files from Office 2007, too, which I had installed previously, too). After removing Office 2016 and re-installing the entire Office 365 package again (this time for 64 bit PCs), Outlook was still unable to start, nevertheless. Maybe, that could be the reason why Outlook suddenly crashed irreversibly. It appeared that I had downloaded a wrong version (32 bit) from the Microsoft page. I also experienced this issue being unable to start Outlook 2016. You can find this utility in one of the following folders: You can try to recover it using built-in tool Scanpst.exe. An unexpected error has occurred – most likely, your PST file with mail items is damaged. Cannot open the Outlook window. The set of folders cannot be opened. If during the Outlook start you receive error Cannot start Microsoft Outlook. Or use the following command: outlook.exe /resetnavpane Corrupted PST file To start Outlook with an empty Navigation Pane settings, you can delete file Outlook.xml in the folder %appdata%\Microsoft\Outlook. Sometimes Outlook cannot start due to the corrupted Navigation Pane profile. If this solution helped, turn on the add-ins sequentially and restart the Outlook until you find a problem extension.
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December 2022
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